SC220L.., SC220R..
Fan Ovens
Manual for Installation, Use and Maintenance
Customer Care Department • The
Group Ltd. • Harby Road • Langar • Nottinghamshire • NG13 9HY
3
Before Using for the First Time
– Read the instructions carefully before installing and using the appliance.
– After unpacking the appliance, check that it is not damaged. In case of doubt, do not use the appliance
and contact your supplier or a qualified engineer.
– Removeallthepackingmaterials(i.e. plasticbags, polystyrenefoam, etc.)anddonotleaveitaroundwithin
easy reach of children, as these may cause serious injuries. The packaging materials are recyclable.
– Do not attempt to modify the technical characteristics of the appliance, as it may become dangerous
to use.
– The appliance should be installed and all the electrical connections made by a qualified engineer in
compliance with local regulations in force and following the manufacturer's instructions.
Important Precautions and Recommendations
for Use of Electrical Appliances
Use of any electrical appliance implies the necessity to follow a series of fundamental rules. In particular:
– never touch the appliance with wet hands or feet;
– do not operate the appliance barefooted;
– do not allow children or disabled people to use the appliance without your supervision.
The manufacturer cannot be held responsible for any damages caused by improper, incorrect or
unreasonable use of the appliance.
Using the Oven for the First Time
You are advised to carry out the following operations:
– Assemble the interior of the oven as described under the heading “Cleaning and maintenance”
– Switch the empty oven ON at maximum temperature for about two hours to eliminate traces of grease
and smell from the components.
– Let the oven cool down, switch off the electrical supply, then clean the inside of the oven with a cloth
soaked in water and neutral detergent and dry thoroughly.
4
Important Safeguards and Recommendations
– Do not carry out any cleaning or maintenance without first disconnecting the appliance from the
electrical supply.
– During and after use of the oven, certain parts will become very hot. Do not touch hot parts.
– After use always ensure that the control knobs are in the OFF position (
– Household appliances are not intended to be played with by children.
– Keep children away from the oven during use.
-
).
– Children, or persons with a disability which limits their ability to use the appliance, should have a
responsible person to instruct them in its use. The instructor should be satisfied that they can use the
appliance without danger to themselves or their surroundings.
– WARNING
When correctly installed, your product meets all safety requirements laid down for this type of product
category. However special care should be taken around the rear or the underneath of the appliance
as these areas are not designed or intended to be touched and may contain sharp or rough edges, that
may cause injury.
– Fire Risk! Do not store inflammable materials inside the oven.
– Always use oven gloves when removing the shelves and food trays from the oven whilst hot.
– Clean the oven regularly and do not allow fat or oils to build up in the oven base or trays. Remove
spillages as soon as they occur.
– Do not line the oven walls with aluminium foil. Do not place baking trays or the drip tray on the base
of the oven chamber.
– Always stand back from the oven when opening the oven door to allow steam and hot air to escape
before removing the food.
– Do not hang towels, dishcloths or other items on the cooker or its handle – as this could be a fire
hazard.
– Make sure that electrical cords connecting other appliances in the proximity cannot become entrapped
in the oven door.
– Before disposing of an unwanted appliance, it is recommended that it is made inoperative and that all
potentially hazardous parts are made harmless.
– Important: This appliance has been designed for domestic use only. The appliance is NOT suitable for
use within a semi-commercial, commercial or communal environment.
– Safe food handling: leave food in the oven for as short a time as possible before and after cooking.
This is to avoid contamination by organisms which may cause food poisoning. Take particular care
during warmer weather.
– Do not operate your appliance by means of an external timer or separate remote-control system.
5
Control Panel
3
4
2
5
1
Fig. 1
Controls Description
1. Oven thermostat knob
2. Oven switch knob
3. Electronic programmer
Warning Lights:
4. Power on indicator lamp
5. Oven thermostat indicator light
Please Note: This appliance incorporates a safety cooling fan which you will hear operating whenever
the oven or grill are in use. The cooling fan may also operate when the oven is switched off. This fan is to
reduce the external temperature of the appliance and cool the internal components.
6
Fan Oven
General Features
The heating and cooking in electrical hot air ovens take place by forced convection.
The two elements which make this process take place are:
– Grill element
– Circular element
2000 W
2200 W
Note:
Upon first use, it is advisable to operate the oven at the maximum temperature for 60 minutes in the
position to eliminate possible traces of grease on the heating elements.
Repeat the operation for another 15 minutes with the grill element on as explained in the chapters
TRADITIONAL GRILLING and USE OF THE GRILL.
Operating Principles
Heating and cooking in the fan oven are obtained in the following
ways:
a. by Forced Convection
A fan sucks in the air contained in the oven muffle, which sends
it through the circular heating element and then sends it back
through the muffle. Before the hot air is sucked back again by
the fan to repeat the described cycle, it envelops the food in
the oven, provoking a complete and rapid cooking.
It is possible to cook several dishes simultaneously.
b. by Radiation
The heat is radiated by the infra red grill element.
c. by Ventilation
The food is defrosted by using the fan only function without
heat.
7
How to Use the Oven
WARNING:
The door is hot, use the handle.
ATTENTION - MOST IMPORTANT
Pay special attention not to touch the hot heating element
inside the oven cavity.
Thermostat Knob (Fig. 2)
This only sets the cooking temperature and does not switch the
oven on.
Rotate clockwise until the required temperature is reached (from
50 °C to 225 °C).
The thermostat indicator light will illuminate when the oven is
switched on and turns off when the oven reaches the correct
temperature. The light will cycle on and off during cooking in line
with the oven temperature.
Fig. 2
Function Selector Knob (Fig. 3)
Rotate the knob clockwise to set the oven for one of the following
functions.
Oven Light
By turning the function selector knob to this setting, the oven
light will illuminate in the oven cavity.
The oven light will operate on all selected functions.
Defrosting Frozen Foods
Only the oven fan comes on. Use with the thermostat knob set
to “ ” - other positions have no effect. The food is thawed by
ventilation without heating.
Fig. 3
Recommended for:
Quick thawing of frozen foods; one kg requires approximately 1 hour.
Thawing times vary according to the quantity and type of food to be thawed.
8
Hot Air Cooking
The circular element and fan come on. The heat is dispersed by forced convection and the temperature
can be regulated to between 50 °C and 225 °C via the thermostat knob. The oven does not require
preheating.
Recommended for:
Food which has to be well-cooked outside and soft or rosy inside, for example lasagne, lamb, roast beef,
whole fish etc.
Traditional Grilling
The infrared grill element comes on. The heat is dispersed by radiation.
Use with the oven door closed and the thermostat knob to position 225 °C for max 15 minutes, then
to position 175 °C.
For cooking hints, see the chapter “USE OF THE GRILL”.
Recommended for:
Intense grilling, browning, cooking au gratin and toasting etc.
It is recommended that you do not grill for longer than 30 minutes at any one time.
Caution: the oven door becomes very hot during operation. Keep children well out of reach.
9
Cooking Advice
Sterilization
Sterilization of foods to be conserved, in full and hermetically sealed jars, is done in the following way:
a. Set the switch to position
.
b. Set the thermostat knob to position 185 °C and preheat the oven.
c. Fill the dripping pan with hot water.
d. Set the jars onto the dripping pan making sure they do not touch each other and the door and set the
thermostat knob to position 135 °C.
When sterilization has begun, that is, when the contents of the jars start to bubble, turn off the oven and
let cool.
Regeneration
Set the switch to position
and the thermostat knob to position 150 °C.
Bread becomes fragrant again if wet with a few drops of water and put into the oven for about 10 minutes
at the highest temperature.
Simultaneous Cooking of Different Foods
With the function selector in position
at the same time.
the ventilated oven allows you to cook different types of food
Fish, cakes and meat can be cooked together without the smells and flavours mixing.
The only precautions required are the following:
– The cooking temperatures must be as close as possible with a maximum difference of 20 - 25 °C
between the different foods.
– Different dishes must be placed in the oven at different times according to the cooking time required
for each one. This type of cooking obviously provides a considerable saving on time and energy.
Roasting
To obtain classical roasting, it is necessary to remember:
– that it is advisable to maintain a temperature between 180 °C and 200 °C.
– that the cooking time depends on the quantity and the type of foods.
Use of the Grill
– Preheat the oven for about 5 minutes with the door closed.
– Introduce the food to be cooked, positioning the rack as close to the grill as possible.
– The dripping pan should be placed under the rack to catch the cooking juices and fats.
Grilling with the oven door closed.
It is recommended that you do not grill for longer than 30 minutes at anyone time.
Attention: the oven door becomes very hot during operation.
Keep children away.
The external parts of the oven become hot during operation.
Keep children well out of reach.
10
Electronic Programmer
The electronic programmer is a device that groups together the following
functions:
– 24 hour clock with illuminated display
– Timer (up to 23 hours and 59 minutes)
– Programme for automatic oven cooking
– Programme for semi-automatic oven cooking.
Description of the Illuminated Symbols:
Description of the Buttons:
Symbols Description
Symbols
Description
Programmer in automatic position
but not programmed.
AUTO
flashing
Timer
Programmer in automatic position
with program set.
AUTO
always lit
Cooking time
End of cooking time
Automatic cooking taking place.
Timer in operation
Manual position and cancellation of
the set cooking program
To increase the numbers on the
digital display
Program error.
and
AUTO
flashing
(The time of day lies between the
calculated cooking start and end
time).
To decrease the numbers on the
digital display.
Note:
Select a function by the respective button and, in 5 seconds, set the required time with the
(“one-hand” operation).
/
buttons
After a power cut the display resets to zero and cancels the set programs.
A
U
T
O
Fig. 4
Fig. 5
11
Electronic Clock (fig. 5)
The programmer is equipped with an electronic clock with illuminated numbers which indicates hours
and minutes. Upon immediate connection of the oven or after a power cut, three zeros will flash on the
programmer display.
To set the correct time of day it is necessary to push the
you have set the correct time. In another way push simultaneously the
time push the or button.
button and then the
or
button until
two buttons and at the same
Note: If the clock is reset it deletes any previously set programs.
Normal Cooking without the Use of the Programmer
To manually use the oven, that is, without the aid of the programmer, it is necessary to cancel the flashing
AUTO by pushing the button (AUTO will be switched off and the symbol will go on - Fig. 6).
Attention: If the AUTO is steadily lit (which means a cooking program has already been set), the program
can be cancelled and switched to manual by pushing the button
If the oven is switched on, you must switch off manually.
.
Electronic Timer
The timer program consists only of a buzzer which may be set for a maximum period of 23 hours and 59
minutes. If the AUTO is flashing push the
To set the time, push the button and the
button.
or
until you obtain the desired time in the panel
(fig. 7). Having finished the setting, the clock hour will appear on the panel and the
illuminated.
symbol will be
The countdown will start immediately and may be seen at any moment on the panel by simply pressing
the button
At the end of the time, the
.
symbol will disappear and the buzzer will sound and continue for
approximately 7 minutes or until a button is pressed (not the
After a short time the display will revert back to the time of day.
/
buttons).
Setting the Frequency of the Audible Signal
The buzzer has 3 different tones and can be changed by pressing the
of day is displayed.
button, but only when the time
Fig. 6
Fig. 7
12
Automatic Oven Cooking
To cook food automatically in the oven, it is necessary to:
1. Set the length of the cooking time
2. Set the end of the cooking time
3. Set the temperature and the oven cooking program.
These operations are done in the following way:
1. Set the length of the cooking period by pushing the
decrease if you have passed the desired time (fig. 8). The AUTO and the
button and the
button to increase, or
symbol will illuminate.
to
2. Set the end of the cooking time by pressing the
button (the cooking time already added to the clock
time will appear), and the
the button.
After this setting, the
button (fig. 9); if you pass the desired time you may get back by pushing
symbol will disappear. If after this setting, the AUTO flashes on the display
and a buzzer sounds, it means there was an error in the programming, that is that the cooking cycle has
been superimposed on the clock. In this case, modify the end of cooking time or the cooking period
itself by following again the above mentioned instructions.
3. Set the temperature and the cooking program by using the switch and thermostat knobs of the oven
(see specific chapters).
Now the oven is programmed and everything will work automatically, that is the oven will turn on at the
right moment to end the cooking at the established hour.
During cooking, the
symbol remains illuminated.
By pushing the button you can see the time that remains until the end of cooking.
The cooking program may be cancelled at any time by pushing
.
At the end of the cooking time the oven will turn off automatically, the
symbol will turn off, AUTO
will flash and a buzzer will be sound, which can be turned off by pushing any of the buttons except the
buttons.
/
Turn the switch and thermostat knobs to zero and put the programmer onto “manual” by pressing the
button.
Attention: After a power cut the clock resets to zero and cancels the set programs. After a power cut,
three zeros will flash on the display.
A
U
T
A
U
T
O
O
Fig. 8
Fig. 9
13
Semi - Automatic Cooking
This is used to switch the oven off automatically after the desired cooking time has elapsed.
There are two ways to set the semi-automatic cooking function:
1. Set the length of time you need to cook the food by pushing the
advance, or to go backwards (Fig. 10).
This sets the desired “stop” time.
button and the
button to
button to
AUTO and the
symbol will be on.
or
2. Set the time you need the food to stop cooking by pushing the
button and the
advance, or
AUTO and the
to go backwards if you have passed the desired time (Fig. 11).
symbol will be on.
Then set the temperature and the cooking program (see the relevant sections).
The oven is switched on and it will switch off automatically at the end of the desired time.
During cooking, the
symbol remains on and by pressing the button
you can see the time that
remains until the end of the cooking.
The cooking program can be cancelled at any moment by pushing the
button.
At the end of the cooking period, the oven and the symbol will disappear, AUTO will flash and a buzzer
will sound and can be stopped by pushing any of the buttons except the buttons.
/
Turn the function selector switch and thermostat knobs to zero and put the programmer onto “manual”
by pressing the button.
Attention: After a power cut the clock resets to zero and cancels the set programs. After a power cut,
three zeros will flash on the display.
A
U
T
A
U
T
O
O
Fig. 10
Fig. 11
14
Do’s and do not’s
– Do always grill with the oven door closed.
– Do read the user instructions carefully before using the oven for first time.
– Do allow the oven to heat for one and a half hours, before using for the first time, in order to expel any
smell from the new oven insulation, without the introduction of food.
– Do clean your oven regularly.
– Do remove spills as soon as they occur.
– Do always use oven gloves when removing food shelves and trays from the oven.
– Do not allow children near the oven when in use.
– Do not allow fat or oils to build up in the oven trays, or oven base.
– Do not place cooking utensils or plates directly onto the oven base.
– Do not grill food containing fat without using the grid.
– Do not cover the grilling grid with aluminium-foil.
– Do not use the oven tray for roasting.
– Do not place hot enamel parts in water. Leave them to cool first.
– Do not allow vinegar, coffee, milk, saltwater, lemon or tomato juice to remain in contact with enamel
parts (inside the oven and on the oven tray).
– Do not use abrasive cleaners or powders that will scratch the surfaces and the enamel.
– Do not attempt to repair the internal workings of your oven.
– Do remove the protective film before the first use.
– Fire risk! Do not store flammable material in the oven.
For Your Safety
ATTENTION:
The product should only be used for its intended purpose which is for the
cooking of domestic foodstuffs.
Under no circumstances should any external covers be removed for servicing
or maintenance except by suitably qualified personnel.
The appliance gets
very hot, mainly
around the cooking
areas. It is very
important that
children are not
left alone in the
kitchen when you are
cooking.
Important Notes
Installation, and any demonstration, information or adjustments are not
included in the warranty.
The oven must be installed by a suitably qualified and registered person in
accordance with the relevant Standards.
15
Care and Maintenance
It is advisable to clean when the appliance is cold and especially for cleaning
the enamelled parts.
Avoid leaving alkaline or acidic substances (lemon juice, vinegar, etc.) on the
surfaces.
IMPORTANT:
Before any operation
of cleaning and
maintenance
disconnect the
appliance from the
electrical supply.
Avoid using cleaning products with a chlorine or acidic base.
WARNING
Whencorrectly installed, yourproduct meets all safetyrequirements
laid down for this type of product category. However special care
should be taken around the rear or the underneath of the appliance
as these areas are not designed or intended to be touched and may
contain sharp or rough edges, that may cause injury.
Inside of Oven
ATTENTION:
The oven should always be cleaned after use when it has cooled down.
The cavity should be cleaned using a mild detergent solution and warm water.
Suitable proprietary chemical cleaners may be used after first consulting with
the manufacturers recommendations and testing a small sample of the oven
cavity. Abrasive cleaning agents or scouring pads/cloths should not be used
on the cavity surface.
Let the oven cool
down and pay special
attention no to touch
the hot heating
elements inside the
oven cavity.
NOTE: The manufacturers of this appliance will accept no responsibility for
damage caused by chemical or abrasive cleaning.
Enamelled Parts
All the enamelled parts must be cleaned with a sponge and soapy water only
or other non-abrasive products.
Dry preferably with a micro fibre or soft cloth.
16
Stainless Steel, Aluminium, Painted Parts and Silk-screen
Printed Surfaces
CAUTION:
Do not use abrasive
substances or non-
neutral detergents as
these will irreparably
damage the surface.
Clean using an appropriate product. Always dry thoroughly.
Stainless steel surfaces: can be cleaned with an appropriate stainless steel
cleaner.
IMPORTANT: these parts must be cleaned very carefully to avoid scratching
and abrasion. You are advised to use a soft cloth and neutral soap.
CAUTION:
Do not use a steam
cleaner because the
moisture can get into
the appliance thus
make it unsafe.
CAUTION:
Do not store
flammable material
in the oven.
CAUTION:
Do not use harsh
abrasive cleaners or
sharp metal scrapers
to clean the oven
door glass since
they can scratch the
surface, which may
result in shattering
of the glass.
17
Replacing the Oven Light
WARNING: Ensure the appliance is switched off before replacing the
lamp to avoid the possibility of electric shock.
– Let the oven cavity and the heating elements to cool down;
– Switch off the electrical supply;
– Unscrew the protective cover C (fig. 12);
– UnscrewandreplacethebulbBwithanewonesuitableforhightemperatures
(300°C) having the following specifications: 230V, E14 and same power
(check watt power as stamped in the bulb itself) of the replaced bulb.
– Refit the protective cover.
NOTE: Oven bulb replacement is not covered by your guarantee.
C
B
Fig. 12
18
Assembling and Dismantling of the Side Runner Frames
– Assemble the wire racks to the oven walls using the 2 screws (Fig. 13).
– Slide the tray and rack into the runners (Fig. 14). The rack must be fitted
so that the safety catch, which stops it sliding out, faces the inside of the
oven.
– To dismantle, operate in reverse order.
Fig. 13
Fig. 14
19
Oven Door
Depending on the model, the oven door is hinged either on the
left or the right.
Note: The oven door should only be removed by an authorised
service agent.
Removal of the oven door by a non-authorised person will
invalidate the guarantee.
Cleaning the Panes of Glass
Fig. 15
The oven door is fitted with no. 2 panes:
- no. 1 outside;
- no. 1 inner.
To clean all panes on both sides it is necessary to remove the inner
pane as follows.
Do not use harsh abrasive cleaners or sharp metal scrapers to
clean the oven door glass since they scratch the surface, which
may result in shattering of the glass.
G
Removing the Inner Pane of Glass
When removing and replacing the inner glass, the door
should be held still by one person (fig. 15). A second
person should gently remove the glass (fig. 17).
To clean the inner pane of the oven door on both sides operate
as follows:
Fig. 16
– Open the oven door.
– Remove the seal G by unhooking the no. 3 fixing hooks (fig.
16).
– Gently pull out the inner pane of glass (Fig. 17.). Forcible removal
of the door glass may lead to damage of the door hinges.
– Clean the glass with an appropriate cleaner. Dry thoroughly, and
place on a soft surface.
– Now you can also clean the inside of the outer glass.
Fig. 17
20
Replacing the inner pane of glass
To replace the inner pane of the door operate as follows:
– Check that the four rubber pads are in place (D in Fig. 18).
– Whilst one person holds the door still, a second person should
insert the inner pane in the left E and right F side guides (fig. 19)
and gently let it slide up to the retainers H (fig. 20).
Forcible replacement of the door glass may lead to damage of
the door hinges.
D
D
– Reassemble the seal G in the correct way (fig. 21) by hooking
the no. 3 fixing hooks in the proper holes.
Fig. 18
EE
FF
H
H
Fig. 20
Fig. 19
The oven door has a sealed gasket in the
top part.
It is normal the opened gap between
the top edge of the inner glass and the
sealed gasket. This allows the cooling air
circulation.
G
Fig. 21
Fig. 22
21
ADVICE FOR THE INSTALLER
Important
Appliance installation and maintenance must only be carried out by QUALIFIED TECHNICIANS
and in compliance with the local safety standards.
• Failure to observe this rule will invalidate the warranty.
• Always disconnect the appliance from the electrical supply before carrying out any maintenance
operations or repairs.
• The walls surrounding the oven must be made of heat-resistant material.
• Taking care NOT to lift the oven by the door handle.
WARNING
When correctly installed, your product meets all safety requirements laid down for this type
of product category.
However special care should be taken around the rear or the underneath of the appliance as
these areas are not designed orintended to be touched and may contain sharp or rough edges,
that may cause injury.
22
Important
The oven can be fitted in standard units,
width and depth 60 cm.
Installation requires
a
compartment as
illustrated in figures 23 and 24.
On the lover side, the oven must lay on
supports standing the oven weight.
Note: please consider the side opening of the
door (either right of left hinged, dependent
on model) when installing the oven.
Once installed you should be able to open
the oven door to screw the fixing screws (not
supplied - Fig. 27).
Fig. 23
Fig. 24
23
To ensure internal ventilation, aeration channels must be provided as illustrated in the figures 25 and 26.
50 mm
600
30 mm
Fig. 25
50
Fig. 26
550
24
Fixing the Oven
Introduce the oven into the furniture opening and fix it with screws (not supplied) as figure 27.
It is essential that the oven rests on a surface which will support its weight, as the screw fixing is only
complementary.
Note
It is essential that when installing your oven adequate air circulation is allowed for within the installation.
See figures 25 - 26.
Inadequate air circulation may greatly impair the performance of your oven and may effect adjacent
cabinets due to an increase in temperature.
Caution
Do not lift this oven by the door handle
Adjust the hinges of furniture doors adjacent to the oven to allow a 4-5 mm gap between the furniture
door and the oven frame.
Fig. 27
25
IMPORTANT:
– To avoid damage to the lower trim please note the following instructions.
– The lower trim is designed to allow for good air circulation and the correct opening of the oven door.
– To ensure the trim is not damaged due to the appliance being placed on the floor, the appliance should
be suitably supported as in below illustrations.
– After installation the appliance door should be slowly opened to ensure no damage has occurred.
– No responsibility for lower trim damage will be accepted if these instructions have not been followed.
Oven Door
Lower Trim
Air Flow
Fig. 28
26
Mains Electricity Connection
Incorrect installation may be dangerous and the manufacturer can not be held responsible.
Warning! This appliance must be earthed The manufacturer declines all responsibility for any
problem caused by failure to observe this rule.
THIS APPLIANCE MUST BE CONNECTED TO THE MAINS SUPPLY BY A COMPETENT PERSON, USING
FIXED WIRING VIA A DOUBLE POLE SWITCHED FUSE SPUR OUTLET AND PROTECTED BY A 13A
FUSE.
We recommend that the appliance is connected by a qualified electrician, who is a member of the
N.I.C.E.I.C. and who will comply with the I.E.E. and local regulations.
The wires in the mains lead of this appliance are coloured in accordance with the following code:
Green & Yellow = Earth, Blue = Neutral, Brown = Live.
As the colours of the wires in the mains lead for the appliance
may not correspond with the coloured markings identifying the
terminals connecting to the fuse spur, proceed as follows:
DOUBLE POLE SWITCHED
FUSE SPUR OUTLET
•
The wire which is coloured green and yellow must be
connected to the terminal marked E (Earth) or coloured
green.
•
•
The wire which is coloured blue must be connected to the
terminal marked N (Neutral), or coloured black.
FUSE ON
The wire which is coloured brown must be connected to the
terminal marked L (Live), or coloured red.
USE A 13 AMP FUSE
Fig. 29
Note: Use a 13A Fuse
Assembly and electrical connection should be carried out by
specialised personnel.
When installing this product we recommend you seek the help of
another individual.
27
Connection of the Power Supply Cable
Unhook the terminal board cover by inserting a screwdriver into the two hooks “A” (fig. 30).
Open the cable gland by unscrewing screw “F” (fig. 31), unscrew the terminal screws and remove the
cable.
The new supply cable, of suitable type and section, is connected to the terminal board following the
diagram of fig. 32.
F
A
Fig. 30
Fig. 31
Feeder Cable Section
230 V
Type H05RR-F
E
N
L
Earth
Neutral
Live
230 V~
3 x 1.5 mm2
L
N
E
Fig. 32
28
Appliance Servicing
CDA provide a quality and effective after-sales service to cover all your servicing needs.
Please attach your receipt to this page for safekeeping.
Please help us to help you by having the following information available when booking a service-call:
1. Model type, make and model – see the product data plate.
2. Evidence of installation / purchase date
3. Retailer where appliance was purchased
4. Clear and concise details of the fault
5. Full address including postcode and any contact phone numbers
Contact telephone numbers
CDA Customer Care Department
– Telephone: 01949 862012
– Fax: 01949 862003
– Email: [email protected]
29
Guarantee
CDA appliances carry a five-year parts and a one-year labour guarantee.
CDA will repair or replace any defect or part attributable to faulty material or workmanship. Within the
first year this will be free of both labour and parts charges. After the first year and within five years, the
parts will be supplied free of charge provided that the repair is carried out by an agent authorised by CDA
and the labour will be charged at the commercial rate applicable at the time of repair.
The appliance must have been installed by a suitably qualified person and in accordance with the
manufacturer’s instructions and current legislation. The guarantee does not cover faults caused by the
incorrect fitting of appliances.
Limit of Cover
– The guarantee does not cover cosmetic damage e.g. discolouration or oxidisation.
– Proof of purchase or installation date must be produced before a service-call will be booked.
– The appliance must be used for domestic purposes only. Appliances used for commercial or professional
purposes are not covered by the guarantee. Commercial warranty is available at extra cost.
– The appliance must not be modified or tampered with or repair attempted by any unauthorised
person.
– The guarantee does not cover damage caused in transit or by misuse, accident, abuse or neglect.
– The guarantee does not cover routine maintenance.
– Use of parts not supplied or recommended by |C|D|A| will invalidate the warranty.
– Rubber seals, filters, removable glass parts, control knobs and buttons, fuses and light bulbs will need
replacing periodically and are not covered by the guarantee.
– Second-hand or reconditioned appliances are not covered by the guarantee.
The conditions under which this guarantee is offered are in addition to the statutory rights of the domestic
purchaser and these statutory rights are not affected by this guarantee.
CDA reserve the right to change specification without prior notice.
30
31
Cod. 1103572 - ß2
To contact our Customer Care Department, or for Service,
please contact us on the details below.
Customer Care Department • The
Group Ltd. • Harby Road • Langar • Nottinghamshire • NG13 9HY
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